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FAQ

  • What forms of payment do you accept?
    I accept Paypal and credit card as forms of payment. Payment plans are available for original art and are arranged on a case by case basis. Reach out and let's make a plan to get you your painting!
  • Tell me about shipping.
    Originals and prints traveling within Canada or the continental USA ship for a flat rate, depending on the size and weight of your purchase. If you would like to ship internationally, please contact me directly for a custom shipping estimate. Tracking information will be emailed to you once your package ships.
  • Can I save on shipping and pick up my order instead?
    Pickup is available from my home studio in Airdrie, Alberta, Canada. Select "local pickup" from the shipping drop-down menu checkout and you will not be charged for shipping. I will email you to arrange a time to pick up your new art. Remember to check your junk email folder just in case!
  • How long will it take to receive my order?
    Originals are often packaged and shipped the same week they are purchased. Prints are made-to-order out of studio and require 1-2 weeks for production. You will receive tracking information once your package has shipped. Standard shipping typically takes 5-10 days, depending on the time of year. If you require rush shipping, please reach out for a custom estimate.
  • Can I return something if I decide I don't like it?
    All original art and print sales are final, so please be sure to ask me for clarification if you have any questions about the items you are interested in purchasing. I'm always happy to send you additional images and videos of paintings to help you make a decision. We can even schedule a studio visit or video chat! If your purchase arrives damaged, please contact me immediately.
  • Can I make a special request?
    Yes! If you have a request pertaining to your order, feel free to leave me a message in the 'Notes' section at checkout. I will then send you an email to confirm your request. I take on custom commissioned painting projects on a case-by-case basis. I welcome you to reach out if you have questions about commissions. Custom print jobs including sizing, crops and colour adjustments can be arranged at no additional cost. I'm happy to help you find the perfect print for your space! Please reach out.
  • How do I collect a Jennifer L Mohr painting from a gallery?
    Perhaps you have seen a painting in my portfolio or on one of my social media pages that you are interested in collecting. Reach out and I will be happy to put you in touch with the gallery. You can also find links to the various galleries showing my work here.
  • How long will an original painting or fine art print last?
    My canvas and cradled wood panel paintings are made with archival materials and treated with a UV protective varnish. This will help to prevent discolouration of pigments over a long period. Paper prints are not varnished but are printed with acid free, fine art materials. If you want to help preserve the colour of your artwork or print (especially any fluorescent pigments), it is best to display the art away from direct sunlight. When framing under glass, UV-protective glass will protect your art from fading over time.
  • Can I make my own reproduction of a painting I purchase?
    I retain the image rights to all artwork I create, including commissions. This means that I have the right to reproduce my images in print form. Collectors/buyers may not reproduce my artwork in any way without written permission.
  • What is a cradled wood panel?
    A cradled wood panel is a wood panel mounted onto a frame to give the painting depth and to make it possible to hang the painting without framing. The following photograph shows the back side of a 1.5" deep cradled wood painting. If you would like to see additional photos or videos of a specific painting, please reach out!
  • How do I frame a paper painting or print?
    You can spend as much or as little on framing as you like. The most affordable option, of course, would be to re-purpose frames you already own or to seek out second hand frames. Another affordable option is to frame the piece in a pre-matted frame purchased off the shelf from a department store. If the mat included with the frame you have purchased doesn't quite fit the artwork, you can always have a custom mat cut through your local framer or through my website shop. I am happy to accommodate custom sized matting so please reach out if you have a request! Also, if you require a specific sized print to fit in an existing frame, I can do that too! If you are concerned about keeping your art or print archival, I always recommend visiting your local framing shop. I can even ship directly to your framer if you include their address under the shipping information at checkout.
  • Can I commission a custom painting?
    I am honoured that you would consider commissioning a custom artwork from me! I accept a limited number of commission projects to be painted throughout the year. Please note: - commissions are accepted on a case-by-case basis. I need to feel that they align with the goals of my current creative practice. -pricing on custom paintings is 15% higher than other originals - a 25% deposit is required before I begin the painting ​​ Please contact me to discuss your idea. I look forward to hearing from you!
  • What is your website privacy policy?
    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jlmohrart.com (the “Site”). Information I Collect On This Website When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. How Do I Use Your Personal Information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing Your personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Do Not Track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Minors The Site is not intended for individuals under the age of 13. Contact Me For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at jlmohrart@gmail.com or by mail using the details provided below: JLMohr Art [Re: Privacy Compliance Officer] 446 Sagewood Park SW, Airdrie AB T4B3A9 Canada ​
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 © 2024 by Jennifer L. Mohr - Fine Artist, Airdrie, Alberta, CANADA

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